Five Guys Famous Burgers and Fries
of 7 reviews
579 Adams Dr, Winchester, VA - Map
Tonight I experienced the best & worst food service at this Five Guys location. I was craving a bacon cheeseburger with jalapeno's however when I got my burger it had all my toppings except bacon and jalapenos. After taking the burger back up to the front counter, the cashier said that a new one would be made for me. When the correct burger was ready, it was delivered to my table abd the cashier apologized and gave me back the money for the cost of the burger - which was just over 6 bucks including tax. I was amazed that how hard it would be to screw up my order however, I was a happy camper to get a fresh burger, free of charge. Way to go Five Guys for correcting your mistake & taking ownership of the problem. By the way, the burger was AWESOME!
Great burgers but the best part is all of the extra fries you get. By far the best fries in town and the peanuts while you wait is a nice touch