This was the first time I'd been to Umberto's, heard great things about the place, so me and a group of coworkers went there after work one day. Needless to say the service was SLOW! Having worked at a restaurant before, I know what would be typical service, or even mediocre, but this was just slow. We were seated, took atleast 5 minutes for our server to even come by. Drinks took another 5-10 minutes, then salads took another 5-10 on top of that. When our meals finally came out, they forgot to even make one of the dishes for someone at our table. The other thing was I ordered a pasta dish with clams & shrimp. Bits of a broken shell were scattered throughout the dish, which honestly made it hard to stomach eating. We decided to order dessert, but were disappointed when the dessert that came out was recognized as a cake from costco. Overall, it took 2 hours from start to finish to even get out of the place. Will I come back? Possibly, but just for the pizzas, I wish I would've just ordered that instead.
Usually our favorite place but tonight the service was lacking. We waited for 10min to order drinks, then another 10 to get drinks. Our meals came with the exception of the meatball sub our mom ordered. The waitress forgot. We finally had to go up and reorder it with someone else because she would not come back to our table. Then it came out as a plate of meatballs. We went up to get everything else we needed as she never came back. Then no apology, no refills and it took very long time to pay. To top it off they did nor compensate for her meatball sandwich that did not come until the end about an hour later.Not our normal experience and hopefully next time it will be better.